Escalations become Zendesk tickets, not lost threads
Connect with your Zendesk subdomain, agent email and API token. When Alenta hands off, a ticket opens with the transcript context.
About a minute to a working agent. Nothing goes live on your site until you install the snippet.
The ticket should exist before the visitor closes the tab.
"I'll email support" is how context evaporates
Visitors restate the problem badly. Operators reinvent the conversation. A ticket with the transcript is the difference.
What happens, in order
- 01
Generate an API token
In Zendesk Admin → Apps and integrations → API.
- 02
Connect the agent
Subdomain, email, token — validated before we store anything.
- 03
Escalate
A ticket opens with subject, body and requester details when available.
Built into the conversation
- API-token auth (email/token)
- Ticket create on escalate
- Encrypted credential storage
Common questions
Does it sync every message?
v1 opens a ticket on escalate with the handoff context. Live two-way sync is a later step.
Point it at your site and watch it read.
About a minute from pasting your URL to talking to a working agent. Nothing appears on your website until you install the snippet yourself.
The ticket should exist before the visitor closes the tab.
See plans and book a demoIf your agent does not capture a single lead in its first 30 days live on your site, that month is free.
A lead means a visitor who left contact details or booked an appointment — a number you can read off your own dashboard, so neither of us has to take the other’s word for it. It has to be installed and your site has to be getting visitors; we cannot conjure traffic that is not there.