Hand-offs land as Intercom conversations
Paste an Intercom access token. Escalations open a conversation so your team picks up in the inbox they already use.
About a minute to a working agent. Nothing goes live on your site until you install the snippet.
Keep Intercom as the inbox; let Alenta do the first pass.
Two inboxes means half the replies never happen
If the agent lives somewhere else, operators bounce between tools. Route escalations into Intercom and stay in one place.
What happens, in order
- 01
Create an Intercom app
Copy the access token from Developer Hub.
- 02
Connect per agent
We validate the token against /me before saving.
- 03
Escalate into Intercom
A conversation opens with the handoff body.
Built into the conversation
- Bearer token auth
- Conversation create on escalate
- Encrypted at rest
Common questions
OAuth or token?
Access token for now — same pattern as Calendly’s PAT connect.
Point it at your site and watch it read.
About a minute from pasting your URL to talking to a working agent. Nothing appears on your website until you install the snippet yourself.
Keep Intercom as the inbox; let Alenta do the first pass.
See plans and book a demoIf your agent does not capture a single lead in its first 30 days live on your site, that month is free.
A lead means a visitor who left contact details or booked an appointment — a number you can read off your own dashboard, so neither of us has to take the other’s word for it. It has to be installed and your site has to be getting visitors; we cannot conjure traffic that is not there.