Escalations land where your team already works
Connect a Slack bot token and channel. When an agent needs a human, the alert posts into Slack with the subject and transcript context.
About a minute to a working agent. Nothing goes live on your site until you install the snippet.
If nobody sees the handoff, the handoff did not happen.
Email digests are where urgent handoffs go to die
Support teams live in Slack. Alerts that arrive anywhere else get seen later — or not at all.
What happens, in order
- 01
Create a Slack app
Install it to your workspace with chat:write and a bot token.
- 02
Paste the bot token
Plus the channel ID where escalations should appear.
- 03
Escalate as usual
Alenta posts the subject and context into that channel.
Built into the conversation
- Bot-token connect — no OAuth dance for operators
- Per-agent channel routing
- Credentials encrypted at rest (AES-256-GCM)
Common questions
Do you need workspace admin?
You need permission to install a Slack app and invite the bot to the target channel.
Can each agent post to a different channel?
Yes — connection is per agent, so sales and support can route separately.
Point it at your site and watch it read.
About a minute from pasting your URL to talking to a working agent. Nothing appears on your website until you install the snippet yourself.
If nobody sees the handoff, the handoff did not happen.
See plans and book a demoIf your agent does not capture a single lead in its first 30 days live on your site, that month is free.
A lead means a visitor who left contact details or booked an appointment — a number you can read off your own dashboard, so neither of us has to take the other’s word for it. It has to be installed and your site has to be getting visitors; we cannot conjure traffic that is not there.