The agent answers the phone, not just the website
Point a Twilio number at Alenta and the same agent that knows your website picks up the phone, answers, and books — then texts the confirmation.
About a minute to a working agent. Nothing goes live on your site until you install the snippet.
Most service businesses miss around a third of inbound calls. One recovered job a month is several times the plan price.
The call you miss at 6pm is the job you lost at 6:01
Most service businesses miss a third of inbound calls, and most callers do not leave a voicemail. They call the next name on the list, and you never learn the job existed.
What happens, in order
- 01
Connect your Twilio account
Bring your own credentials and your own number, or buy one inside Twilio and point it here.
- 02
Route the number
Send all calls to the agent, or only the ones you do not pick up inside a few rings.
- 03
It answers and books
Same knowledge as the website agent, same calendar, same escalation rules.
- 04
Confirmations by text
The caller gets the time and address in writing before they hang up.
Built into the conversation
- Inbound voice answered with your business's own knowledge
- SMS confirmations and reminders
- Overflow routing — the agent only takes what you do not
- Transcripts land beside your website conversations
- Escalation to a human mid-call when the rules say so
- Bring your own Twilio account and number
Common questions
Does it sound like a robot menu?
No menu tree. The caller talks, it answers. If it cannot help it says so and takes a message or transfers, rather than looping.
Can it only take overflow?
Yes — route to the agent after a number of rings, so it catches what you miss and nothing else.
Point it at your site and watch it read.
About a minute from pasting your URL to talking to a working agent. Nothing appears on your website until you install the snippet yourself.
Most service businesses miss around a third of inbound calls. One recovered job a month is several times the plan price.
See plans and book a demoIf your agent does not capture a single lead in its first 30 days live on your site, that month is free.
A lead means a visitor who left contact details or booked an appointment — a number you can read off your own dashboard, so neither of us has to take the other’s word for it. It has to be installed and your site has to be getting visitors; we cannot conjure traffic that is not there.