Help Scout conversations from Alenta escalations
Connect a Mailbox API access token and mailbox id. Escalations open conversations in the mailbox your team already works from.
About a minute to a working agent. Nothing goes live on your site until you install the snippet.
Shared inboxes stay shared — including AI handoffs.
Help Scout is the source of truth for many support teams
Escalations that never arrive there create parallel threads and missed SLAs.
What happens, in order
- 01
Create a Help Scout app
OAuth app or access token with conversation write.
- 02
Connect
Token + mailbox id, validated via /users/me.
- 03
Escalate
A conversation opens in that mailbox.
Built into the conversation
- Bearer token auth
- Mailbox-targeted conversation create
- Encrypted credential storage
Common questions
Do I need OAuth?
Paste a valid Mailbox API access token for now; full OAuth app flow can follow.
Point it at your site and watch it read.
About a minute from pasting your URL to talking to a working agent. Nothing appears on your website until you install the snippet yourself.
Shared inboxes stay shared — including AI handoffs.
See plans and book a demoIf your agent does not capture a single lead in its first 30 days live on your site, that month is free.
A lead means a visitor who left contact details or booked an appointment — a number you can read off your own dashboard, so neither of us has to take the other’s word for it. It has to be installed and your site has to be getting visitors; we cannot conjure traffic that is not there.