GorgiasIntegration · Helpdesk

Gorgias tickets from agent handoffs

Connect domain, agent email and API key. Escalations open Gorgias tickets so ecommerce support stays in one inbox.

All integrations

About a minute to a working agent. Nothing goes live on your site until you install the snippet.

Animation: a visitor chats with the agent and the result is written to Gorgias during the conversation.

Shopify teams already live in Gorgias — meet them there.

The problem

Ecommerce support already has an inbox

Adding another one fragments response times. Route Alenta escalations into Gorgias instead.

How it works

What happens, in order

  1. 01

    Create an API key

    Gorgias Settings → REST API.

  2. 02

    Connect the agent

    We validate against /api/account before storing.

  3. 03

    Escalate

    A ticket opens with the visitor context.

Specifics

Built into the conversation

  • Basic auth email + API key
  • Ticket create on escalate
  • Encrypted at rest
Before you ask

Common questions

Works with Shopify?

Gorgias is commonly paired with Shopify; Alenta’s Shopify connector stays separate for catalogue answers.

Point it at your site and watch it read.

About a minute from pasting your URL to talking to a working agent. Nothing appears on your website until you install the snippet yourself.

Shopify teams already live in Gorgias — meet them there.

See plans and book a demo
The guarantee

If your agent does not capture a single lead in its first 30 days live on your site, that month is free.

A lead means a visitor who left contact details or booked an appointment — a number you can read off your own dashboard, so neither of us has to take the other’s word for it. It has to be installed and your site has to be getting visitors; we cannot conjure traffic that is not there.