FreshdeskIntegration · Helpdesk

Freshdesk tickets from Alenta escalations

Connect your Freshdesk domain and API key. Escalations create tickets with the conversation context attached.

All integrations

About a minute to a working agent. Nothing goes live on your site until you install the snippet.

Animation: a visitor chats with the agent and the result is written to Freshdesk during the conversation.

Same visitor, same problem, already filed.

The problem

Copy-paste into Freshdesk is how detail gets lost

Operators under pressure truncate. An API create keeps the full handoff body.

How it works

What happens, in order

  1. 01

    Copy your API key

    Freshdesk Profile settings → API key.

  2. 02

    Connect

    Domain + key, probed against /agents/me.

  3. 03

    Escalate

    A ticket opens with subject and description.

Specifics

Built into the conversation

  • API-key auth
  • Ticket create on escalate
  • Encrypted credential storage
Before you ask

Common questions

Which Freshdesk plan?

Any plan that exposes the REST API with an agent API key.

Point it at your site and watch it read.

About a minute from pasting your URL to talking to a working agent. Nothing appears on your website until you install the snippet yourself.

Same visitor, same problem, already filed.

See plans and book a demo
The guarantee

If your agent does not capture a single lead in its first 30 days live on your site, that month is free.

A lead means a visitor who left contact details or booked an appointment — a number you can read off your own dashboard, so neither of us has to take the other’s word for it. It has to be installed and your site has to be getting visitors; we cannot conjure traffic that is not there.